Engineer performing preventive maintenance on business IT infrastructure
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Annual Maintenance

Support that keeps your business moving

Flexible AMC coverage for software, users, devices, networks and surveillance infrastructure.

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Coverage options

Choose the support model that fits

The final scope, response time and coverage are customized after an environment assessment.

Essential Support

For small teams and focused systems

  • Remote helpdesk
  • Issue logging
  • Scheduled preventive checks
  • Basic service report
Popular structure

Business Support

For growing offices and mixed IT environments

  • Remote and on-site support
  • Priority-based tickets
  • Preventive maintenance
  • Asset and issue reporting
  • Vendor coordination

Managed Support

For multi-location or business-critical operations

  • Dedicated/shared engineer
  • Defined escalation matrix
  • Infrastructure monitoring
  • Management reporting
  • Lifecycle planning
What can be covered

One AMC across your key systems

S

Software

Tally, business applications, configuration and user support.

H

Hardware

Desktops, laptops, printers, servers and peripherals.

N

Network

Switches, wireless, cabling, firewall and connectivity.

V

Surveillance

Cameras, recording devices, storage and monitoring.

AMC Request

Get an AMC assessment

AMC FAQ

Understand your coverage

No. Coverage, response times, visit frequency and included assets are defined after reviewing your environment and priorities.

Yes. MCPL can create an integrated support scope covering eligible software, devices, network and surveillance systems.

Scheduled preventive checks can be included based on the selected AMC plan and agreed service scope.